i2c Inc. is a leading, global technology provider of prepaid card programs and electronic payment processing solutions. Following an aggressive business strategy i2c Inc. is expanding its operations in a rapidly growing market and currently looking for high achievers, motivated and self-driven individuals for the following open positions in IT OPERATIONS Database Administrators · Primarily responsible to administer (or design/develop) large scale production databases (preferably Informix). Administrators are expected to have hands on experience in configuring, monitoring and administering large production database (terabytes) with excellent database optimizing skills. Experience in High-Availability Data Replication ( · A degree in computer science or related discipline with proven experience in similar position Application Support Engineer · Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products · Facilitate Client Service Representatives (CSRs) in promptly addressing customer inquiries and problems · Communicate with customers to provide desired information and status on customer inquiries · Generate and provide application data or reports to customers and other stakeholders · Use ticketing system and other software to maintain data related to Level 2 tickets and customer inquiries · Log, identify, analyze, and resolve customer issues related to software products · Review front end, backend and other application interfaces and logs to troubleshoot and fix problems · Coordinate and follow up on customer inquires with relevant stakeholders to timely close open tickets · Continuously learn and update product knowledge to provide excellent customer experience · Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders · Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future · May be assigned to work on day or night shift to ensure 24/7 operations We offer an excellent career progression and a starting remuneration package of PKR 30,000 for an A – Class fresh resource! Interested candidates are requested to email their resumes to careers@i2cinc.com Mention job title and GCC reference in subject line. Regards, Global Career Consultancy "The Resource People" Subscribe to receive latest Job Notifications: Blog: http://cvarchive.wordpress.com/ YahooGroup: http://finance.groups.yahoo.com/group/gcc_verticals/ GoogleGroup: http://groups.google.com/group/CVArchive |
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